Maybe it's just not possible, in that case 'Well done WD for a secure method of protecting your data'. I can obviously push the drive to request a re-format but would welcome a method of being able to access the data and rcover the required photos. The customer definitely did create a password We've beengiven a list of possible's and I'm assuming it's the WD Smartware software that generates to WD Unlock window which is requesting the password. Moreover those drive are encrypted with AES and user password would lock the drive, preventing it from being decrypted Generally speaking with some exceptions bypassing WD SmartWare password does not exist because it's involved in encryption process. It's a shot in the dark but has anyone worked with the newer USB3 connected drives and would you know if bypassing the WD Unlock is possible with this setup. In prep for trying to bypass the security we've set a password on a different drive one of our techsused MHDD and successfully recovered the password from the.

The situation is all legit as he has provided us with a drive receipt and he's essentially wanting the pictures of his former dog recovered. Hi all An express 'thank you' to anyone who can confirm whether or not this might be possible.

Wd drive unlocker